Euro Fireplaces FAQs

All our fireplaces are made in Europe. The manufacturing company has been producing and developing closed combustion fireplaces for more than 26 years. They have CE and ISO certification and their fireplaces sell throughout Europe and are exported worldwide.

We keep our costs and margins to an absolute minimum without compromising on quality. Much of our business is web based and we employ no agents or middle men. All our fireplaces meet strict manufacturing requirements to ensure superior value and complete safety.

This is how much of the energy contained in a fuel the fireplace can deliver to the room. The average efficiency of an open fire is 25 – 30 %. Our fireplaces have an efficiency rating of 75 – 80 %, meaning you will get three times as much heat as you would from burning the same fuel on an open fire.

This is a measure of heat the fireplace can efficiently deliver. The Kw and efficiency ratings are determined by an independent body as part of the European certification.

Yes. We stock spare parts such as handles, air sliders, rope seal, glass, fire-bricks, grates etc.

Yes. Our fireplaces use German-made, ceramic SCHOTT glass. It is highly specialised, durable and capable of withstanding 850°C.

No. The flues are sold separately in kit form and / or based on your specific requirements. We can refer you to reputable installers for your fireplace – View more information here

This depends on whether you are installing the flue internally (directly through the ceiling and roof), or externally (out through the wall and then up the outside wall). Other factors such as single or double storey installation, roof type, etc., will determine cost. View basic costs here

Flue costs can be reduced by using thinner gauge 0.4 mm pipe or lower grade 430 stainless steel. These are fine, but please bear this in mind if trying to compare like-for-like prices. We do not recommend using galvanised flue pipes.

• Use only very dry wood logs. Preferably hardwood.
• Heat output and lifespan of the fireplace depend on dry wood.
• Wood logs stored in the open under cover, reach a humidity level of 10-15% after 2 years, when they are most suitable for combustion.
• Only use dry, seasoned wood from a reputable supplier.
• Newly cut wood has little calorific value, high humidity and burns poorly, emitting a lot of flue gases.
• High moisture condensate and tar content in the flue gases promote corrosion and shorten the life of the fireplace and chimney.
• When using unseasoned wood, the heat output of the appliance falls as much as 50%.
• It is not recommended to use Pine because of its high resin content.
• Do not use liquid fuels or anthracite.
• View our moisture meter that allows you to quickly and easily determine the percentage of moisture in your wood.

This depends on the specific fireplace you have installed. The wood type, air vent settings and other factors will also make a difference. Wood consumption varies from 1kg to 5kg per hour. Larger fireplaces will use more wood.

We deliver anywhere in South Africa and are happy to give you a quote. Charges are based on destination and weight/volume – whichever is the greater. An indication of average charges:

• From R790 per package – to major cities and towns.
• From R890 per package – for rural and outlying areas.
• Additional R250 charged for the bigger fireplaces due to their larger size and weight.
• These charges include vat, tracking and insurance.
• The fireplaces are heavy. Assistance may be required on delivery.
• Delivery takes 48 – 72 hours, excluding weekends. May take longer for outlying areas.
• Alternatively, you are welcome to arrange collection from us in Somerset West / Cape Town.

Use our contact page, email us or call us with your requirements. Each fireplace is quality checked before it leaves our premises and comes with comprehensive instructions and 12 months warranty. Visit our contact page here

At our factory showroom in Somerset West Business Park. We are open in the week during office hours and on Saturdays. We are closed on public holidays. To avoid disappointment please visit us early in the season. Visit our contact page here