Privacy Policy

  1. Euro Fireplaces (PTY) Ltd.’s commitment to maintaining your privacy
    Our Privacy Statement has been created because we value our users and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for Euro Fireplaces (PTY) Ltd.
  2. Collecting information on Euro Fireplaces (PTY) Ltd. visitors
    We collect information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. We utilise this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared with our partners, should this be required, to provide them with an overview of how our visitors use the site. This is done for the purposes of providing you with a more efficient site.
  3. IP Addresses

    Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

  4. Cookies & Applets
     We use cookies to provide you with a better experience. These cookies and allow us to increase your security by storing your section ID and a way of monitoring single user access.
    This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.
  5. Collection of Contact Information
     When you submit an inquiry through our general contact form, we collect the personal information you provide, including your name, email address, phone number, and any additional details you choose to include in your message.
    We collect this information to:

    • Respond to your inquiries and provide customer support.
    • Improve our services based on your feedback and interactions.
    • Communicate with you regarding your request or related services, where applicable.

    We do not share, sell, or distribute your personal information to third parties without your consent, except as required by law or to fulfil our business operations (such as responding to your request). Your information is stored securely, and we take appropriate measures to protect it from unauthorised access.
    If you wish to update, correct, or request the deletion of your contact details, please contact us at info@eurofireplaces.co.za.

  6. Euro Fireplaces (PTY) Ltd. Partners & Advertisers
     We provide links and passes to third party sites. The use of your information by these third-party sites is not within the control of Euro Fireplaces (PTY) Ltd. and we cannot accept responsibility for the conduct of these companies.
  7. Feedback
    We welcome ideas and feedback about all aspects of the site. We store feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with our partners either in aggregate form or with specific identifying characteristics removed.
    In some instances you may provide comments to us regarding our services. These comments may be displayed on our website to other users, if you do not wish for your comments to be displayed, please email info@eurofireplaces.co.za and we will remove your comments.
  8. Privacy & Site Changes
     From time to time, we may review and update its privacy statement. Revised versions will be updated on the website.

POPI Disclaimer
 WE ARE COMMITTED TO PROTECTING YOUR PERSONAL INFORMATION
EURO FIREPLACES (PTY) LTD. recognises the importance of protecting our customers’ personal information and keeping said information confidential. We align ourselves with the provisions of the Protection of Personal Information Act (POPIA) and we wish to confirm that only the necessary client information is collected and processed for delivery and invoicing purposes only. We will continue to take all reasonable steps to protect your personal information from unauthorised access.